The Quality Assurance and Quality Control (QA/QC) Department is responsible for ensuring that all products, processes, and services comply with applicable specifications, customer requirements, and international quality standards.

Key Responsibilities

• Incoming material inspection.
• In-process quality monitoring.
• Final product inspection and testing.
• Quality documentation and record control.
• Compliance with quality standards and specifications.
• Root cause analysis and corrective actions.
• Continuous quality improvement initiatives.
• Customer complaint investigation and resolution.
• Calibration and inspection equipment management.
• Internal quality audits and compliance monitoring.

Objectives

• Ensure product conformity and consistency.
• Maintain customer satisfaction.
• Reduce defects and non-conformities.
• Support continuous improvement programs.
• Promote a culture of quality excellence.